Refund & Returns

Custom goods are made to order

Everything we make is decorated specifically for you, so all sales are final once you approve your proof and we begin production. Custom items can’t be restocked or resold, so we don’t accept returns or offer refunds for buyer’s remorse, ordering the wrong size or quantity, or a color/style that looked different on screen. Please double-check your sizes, quantities, spelling, and artwork before approving.

If something’s wrong on our end

We stand behind our work. If your order arrives with a defect or a mistake that’s our fault - a misprint, the wrong item, a decoration that doesn’t match the approved proof, or a manufacturing flaw - we’ll remake it or refund it at our discretion. Just email orders@nomidscustoms.com within 7 days of delivery with your order number and photos of the issue.

What isn’t covered

• Small variations inherent to hand-decorated apparel (slight placement/ink differences, blank-supplier color lots, minor shade shifts between screen and fabric).
• Errors in customer-supplied artwork, spelling, sizes, or quantities that were on the approved proof.
• Normal wear, or damage from improper washing (wash inside-out, cold, no bleach; don’t iron directly on prints).

Before payment is captured

Remember: we only authorize your card at checkout and capture payment after we review your order. If you need to change or cancel, contact us before production starts and we’ll do our best - if we haven’t captured payment yet, we simply release the hold.

Cancellations

Orders can be canceled for a full release of the hold any time before we approve them for production. Once blanks are ordered or production has begun, cancellation may not be possible or may incur costs already spent on your behalf.

Questions about this policy? Email orders@nomidscustoms.com. See also our Terms, Privacy Policy, and Refund & Returns.