Privacy Policy

What we collect

To take and fulfill your order we collect: your name, email, phone, shipping and billing address, the items and artwork you order, and your order history if you create an account. We do not see or store your full card number - card payments are handled directly by Square (see below).

If you chat with Sophie, our website assistant, we collect what you type, and your email if you choose to share it. If you enter your email at checkout, we save it along with your cart even if you don’t finish your order.

How we use it

To run your orders: to produce and ship them, send order/shipping updates, provide support, and prevent fraud - and a few other emails:

• one reminder if you entered your email at checkout but didn’t finish;
• if you opted in when you created an account, occasional shop news, plus a one-time check-in and a reminder about a design you saved;
• after an order, one request for a Google review.

Every email that isn’t about an order you placed has an Unsubscribe link. We never sell your personal information.

Who we share it with

We share the minimum needed with the services that make orders work:

• Square - card payment processing. Your card details go straight to Square and never touch our servers.
• Shippo and the carriers (USPS/UPS/etc.) - shipping labels + tracking.
• Resend - sends your order and shipping emails.
• Cloudflare - hosts the site and stores order data.
• An internal production board we use to run jobs through the shop.
• Anthropic - powers Sophie, our chat assistant. What you type in the chat is sent to Anthropic to write her replies.
• Google - the Google Ads tag on our pages tells Google when someone who clicked one of our ads places an order, calls, or emails us, so we can tell which ads work. If you arrive from an ad, you may see a Google forwarding number for the shop, which lets Google count the call. For orders paid by invoice, we also send Google a scrambled (one-way hashed) copy of the email and phone number on the invoice, with the amount and date and, if you came to our site from one of our ads, that ad click, so Google can tell us which of our ads led to the order.

We may also disclose information if required by law. We never sell your personal information.

Cookies & browser storage

We set up to two cookies of our own: one keeps you signed in, and if you arrive by clicking one of our Google ads, another remembers that ad click for 90 days so we can tell which ads lead to orders. The Google Ads tag sets Google’s own cookies to measure ad results; you can block or clear them in your browser, or turn off personalized ads at adssettings.google.com. Our traffic statistics (ours and Cloudflare’s) don’t use cookies. Your cart, designs in progress and uploaded artwork are kept in your own browser until you check out or clear them.

How long we keep it

• Chat conversations: 90 days.
• Unfinished carts saved at checkout: 90 days after your last change, then deleted automatically.
• Contact details you share with Sophie: 1 year, then deleted automatically.
• Ad-click records (a scrambled copy of an email or phone number you gave us, with the ad click you came from): 90 days after the click, then deleted automatically.
• Order records: as long as needed for accounting and warranty.
• If you unsubscribe, we keep a scrambled fingerprint of your email address - not the address itself - so we can keep honoring it.

Your choices

You can request a copy or deletion of your information, or unsubscribe from our marketing emails anytime with the Unsubscribe link at the bottom of any of them (or by emailing orders@nomidscustoms.com).

Questions about this policy? Email orders@nomidscustoms.com. See also our Terms, Privacy Policy, and Refund & Returns.